For ages 21+

3k vi Responsible Gaming

Gaming should be a source of enjoyment — not stress or harm. 3k vi wants every member to play with awareness and within their own limits. On this page we explain how you can keep your gaming habits in check and get support when you need it.

21+ age requirement is mandatory
24/7 live support
Self-exclusion available

Age Requirement and Our Commitment

To open an account at 3k vi and take part in any game or betting activity, you must be at least 21 years old. This is not just a rule — it is our firm commitment to protecting minors. Proof of age may be requested during account verification.

3k vi believes that responsible gaming is not only about individual well-being — it is part of a healthy society. Our Terms and Conditions set out the responsible gaming rules in detail — it is important to read them. We want every member to follow those rules and to reach out to our support team whenever needed.

Before you start playing, ask yourself: is this for fun, or am I trying to recover a loss? Betting is never a reliable source of income. Every bet carries equal chances of winning or losing — keep that in mind when setting your budget.

Under our Privacy Policy, your personal information and gaming history are fully protected. Requests for self-exclusion or limit-setting are also handled with complete confidentiality.

21+

All 3k vi services — including casino, slots, and sports betting — are for persons aged 21 and above only. Accounts belonging to underage members will be closed immediately.

Tools to Keep Yourself in Control

3k vi offers several tools that let you set your own gaming limits. They are easy to use and can be requested at any time through live chat.

Set a Deposit Limit

Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; to increase it you must wait 24 hours.

Deposit Limit

Session Time Limit

Set how long you will play in one session. When the time is up, the system will notify you automatically and give you the option to end the session.

Session Timer

Temporary Break

You can temporarily close your account for anywhere between 24 hours and 30 days. During this period you will not be able to log in or deposit — a useful step to clear your head.

Cooling-Off

Permanent Self-Exclusion

If you feel you need a long-term break, you can apply to close your account permanently. Once this request is made, it is difficult to reverse.

Self-Exclusion

View Your Gaming History

Your account shows a full history of all bets, wins, losses, and deposits. It is the easiest way to understand your own patterns — make a habit of checking it once a week.

Activity Log

Contact Support

To set up any of these tools or if you run into any issue, contact our 24/7 live chat directly. The support team assists in both Bengali and English.

Live Chat

Recognise the Warning Signs

Problematic gambling habits often develop gradually — a person may not realise when things have gone out of control. If you notice any of the signs below in yourself or someone close to you, it is important to seek help.

Placing repeated bets to recover lost money, and staking more each time.
Feeling restless or irritable when not playing, and being unable to focus on other tasks.
Hiding your gambling from family or friends, or giving them false information.
Borrowing money or dipping into savings to fund gambling.
Spending more time gambling at the expense of work, studies, or family.
Wanting to keep playing after a win, or immediately placing the next bet after a loss.
Repeatedly trying to stop but failing to do so.

Check Yourself

Ask yourself the following questions:

  • How many times last month did you spend money on gambling beyond what you had planned?
  • Have you felt guilt or shame during or after gambling?
  • Have family or friends expressed concern about your gambling habits?
  • Have you neglected daily responsibilities because of gambling?

If the answer to even one of these is yes, it is better to seek help today.

Where to Get Help

Acknowledging a problem takes courage. Asking for help is not weakness — it is the right step. Besides the 3k vi support team, family and professional counsellors can also assist you.

3k vi Live Chat Support

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. They handle requests for self-exclusion and limit-setting. Start a live chat by logging in to your account.

Available 24/7

Contact by Email

You can send a detailed email. We respond to responsible gaming requests with full confidentiality. You may write in Bengali and you will receive a reply in Bengali.

Email Support

Family and Loved Ones

Talk openly with a trusted family member or friend. Support from someone close can sometimes be more effective than professional advice — do not hesitate to speak up.

Family Support

Professional Counselling Services

Professional counsellors in Bangladesh who specialise in mental health and addiction can help. These services are available through mental health departments at government hospitals and private counselling centres.

A professional counsellor can help you build a personal plan to address gambling addiction. Speak to a doctor if needed.

Remember: asking for help means regaining control of the situation — it is a positive step.

Immediate Steps

If you want to take a break right now, do this straight away:

  • Contact live chat and say "self-exclusion"
  • Log out of your account
  • Tell someone close to you about your decision
  • Send a written request by email if needed

3k vi's Commitment

3k vi takes responsible gaming seriously. Our platform is not just a place to play — it is a community where member safety is the top priority. We commit to:

Not allowing underage persons to open an account, and strictly enforcing the 21+ age requirement.
Processing self-exclusion and limit-setting requests promptly and without judgement.
Monitoring members' gaming patterns and sending alerts when unusual patterns are detected.
Keeping each member's personal information and responsible gaming requests completely confidential.
Clearly including age requirements and responsible gaming messages in all promotional content.
Providing members with clear information through their frequently asked questions and gaming rules.

Things to Keep in Mind

  • Betting is always for entertainment — not as a source of income.
  • Do not place more bets in an attempt to recover lost money.
  • Do not bet while drinking or under emotional stress.
  • Never bet beyond your own budget.
  • Before each bet, ask yourself — would losing this money cause me a problem?
  • Take regular breaks while playing and turn your attention to other activities.

Responsible Gaming FAQ

Tell the support team via live chat that you want self-exclusion. They will complete the process. You can also submit a written request by email. For a temporary break, you can choose between 24 hours and 30 days; for permanent exclusion, the action cannot be reversed.

Yes. A request to lower your limit takes effect immediately. However, increasing a limit has a 24-hour waiting period — this rule is intentional so that you cannot set a higher limit on impulse.

Start by talking to them calmly — express concern rather than anger or blame. Encourage them to contact 3k vi support. A third party cannot intervene directly in someone else's account, but seeking help from a professional counsellor can be beneficial.

No. There is no way for anyone under 21 to open an account at 3k vi. Proof of age is verified during account verification. If underage use is suspected, the account is suspended immediately and any deposited funds are returned.

During a temporary break, the account balance remains protected. For permanent self-exclusion, any withdrawable balance in the account is arranged to be returned. Contact live chat for more details.

Yes. Gambling addiction is a recognized mental health condition and can be treated. Cognitive-Behavioral Therapy (CBT), group counseling, and professional mental health services are effective in this regard. Do not delay in seeking help.

Learn More

About Us

Learn about who 3k vi is, how we operate, and our values.

Terms & Conditions

Read the detailed rules on accounts, betting, bonuses, and responsible gaming.

Privacy Policy

Learn in detail how your information is kept secure.

FAQ

Answers to frequently asked questions about accounts, payments, and games.